OUR CARE STANDARDS

How we choose our care partners

We don’t work with just any clinic. Every medical partner who cares for your loved one in the Philippines is interviewed, checked and reviewed by our team, before the first visit and long after.

OUR PROCESS

Five steps, from first meeting to every visit

Choosing a partner is only the start. Here is how we vet them, and how we keep checking.

1

We meet them first

Before we partner, our team interviews each provider about how they deliver quality care, and reviews their company profile, values and standards.

2

We check every document

We verify licenses, certifications, clearances and insurance for the provider and every professional who will see our families.

3

Our doctor reviews the care

Once we work together, a ManoHealth doctor regularly reviews visit notes and recommendations to make sure care meets our standards.

4

We meet regularly to improve

We hold regular quality check-ins with each partner to share feedback and keep improving, while they keep their own medical judgment.

5

We keep our standards up to date

Our care guidelines are reviewed and updated regularly, and licenses and insurance are renewed every year.

STEP 2 IN DETAIL

What we check, for every role

Before anyone cares for your family, their papers are checked. Licenses and insurance are renewed every year, and new team members are checked when they join.

The clinic or care provider

  • Department of Health License to Operate, renewed every year
  • Laboratory license and PhilHealth accreditation, where they apply

Doctors

  • Professional Regulation Commission (PRC) license
  • Specialty board certification for specialists
  • PhilHealth accreditation, where it applies

Nurses

  • PRC license
  • NBI clearance
  • Malpractice insurance, where it applies

Physical therapists

  • Professional license
  • NBI clearance
  • Malpractice insurance, where it applies

Caregivers

  • TESDA NC II caregiving certificate
  • NBI clearance
  • Malpractice insurance, where it applies

Your family’s privacy

  • Partners comply with the Philippine Data Privacy Act
  • They follow Department of Health rules on handling health information
  • Your loved one’s consent comes first

WHAT WE LOOK FOR

The standard every partner must meet

When we interview a partner, we look for care that follows the World Health Organization’s principles for quality health care, plus one of our own.

Effective

Care based on medical evidence, for the people who need it.

Safe

Care that avoids harm to the person receiving it.

People-centred

Care shaped around your loved one’s needs, wishes and values.

Timely

Shorter waits and fewer harmful delays.

Equitable

The same quality of care for every family, wherever they live.

Integrated

Care that is joined up across doctors, nurses and services.

Efficient

Making the most of every resource, without waste.

Compassionate

Our own addition: respect, kind bedside manner, and really listening to your family.

Have questions about who will care for your family?

Talk to our team. We will walk you through who visits, what they do and how we make sure the care is right.

Schedule a call